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Shipping

Where is my order?

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

Where do you ship to?

We ship worldwide. You can find shipping timeframes below.

Who do you ship with?

We ship with Australia Post for Standard and DHL for Express delivery.

How long will my order take to arrive?

Our shipping timeframes are stated below:

Australia:
Standard Shipping (4-6 Business Days)
Express Shipping (1-2 Business Days)

International:
Tracked Standard Shipping (7-15 Business days)
DHL Express Shipping (2-3 Business days)

All orders will be dispatched from our warehouse within 3 business days.

*All shipping times exclude clearance/customs delays.

Will there be any customs fees or taxes?

Customs fees or taxes vary between individual countries. Additional taxes or custom fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, please contact your post office or customs office.

We take every effort to ensure a quick and smooth delivery. However we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.

Where can I track my parcel?

All items can be tracked using the shipping link provided in your order confirmation email.
Once your Maison de Sabré parcel has been dispatched, you will receive a shipping confirmation email that will include all your tracking details.
When your parcel has reached the destination country, it is best to track it with the local carrier/postal service of your country.

Will my parcel be delivered to my address?

Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
If the parcel has been redirected to the post office, it is the customer’s responsibility to follow this up.
*Please note: UAE and Israel customers must collect their parcels from their local post office.

My country doesn’t use Post Codes – What do I enter?

All addresses are required to be written in English and will need to have a valid postcode.
If your address does not have a post, please enter 000000 for your postcode.

My address is incorrect can you please change this?
We will try our best to have your address changed before dispatched. Please know if your parcel has already been dispatched we are unable to make these changes.

We advise contacting your local post office, as they may be able to redirect your parcel to your location.

My order hasn't be delivered yet, what do I do?

Please allow the full shipping timeframe for your parcel to arrive at your location. Please know when your parcel is handed over to your countries post office they are liable to provide you with further delivery notifications.

What if I don't pay the customs charges?

If you do not pay your customs fees your order will be returned to sender and we are unable to provide a refund of your order.

If you wish to still receive your order and your item has been returned to us we will be more than happy to resend this out to you at no additional cost.

*Please know we require your order to arrive back to our warehouse before we can resend this.

Can't find what you're looking for?

EMAIL US: info@maisondesabre.com

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