Terms & Conditions

OVERVIEW

This website is operated by MAISON DE SABRE. Throughout the site, the terms “we”, “us” and “our” refer to MAISON DE SABRE. MAISON DE SABRE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

CONTACT ENQUIRES

All customer enquiries can be made to our Customer Services team on info@maisondesabre.com

All enquiries will be responded to within a period of 24-48 business hours.

*All business-related enquiries can be made to the above address and will be forwarded to the relevant parties.

SHIPPING AND HANDLING

All orders will be dispatched from our warehouse within 3 business days. Please note that during peak periods, these times may be subject to change.  

Parcels using tracked shipping method means the package will be tracked through to delivery. Please ensure you check with your local national carrier for further updates.

Untracked postage is means there will be no tracking information supplied. Maison de Sabre does not take any responsibility for delays, lost or damaged shipments or those sent to invalid or incorrect addresses if the package is not tracked.

Orders can end up being returned to sender for various reasons including:

  • Incorrect address
  • Unclaimed from post office
  • Failure to pay taxes/customs fees

If a package is returned or rejected, it is the customer’s responsibility to email info@maisondesbare.com to arrange redelivery and may be liable to pay for postage costs.

The Customer Care team will provide as much assistance as possible to trace a missing parcel, however if untracked shipping is selected, it is the customer’s responsibility to follow up with their local carrier.

ORDER AMENDMENTS AND CHANGES

Any changes or amendments to orders can be requested up to 24 hours after placement of order by contacting info@maisondesabre.com.

*Please note all requested changes and amendments to orders are not guaranteed and are subject to availability.

Once an order is placed, cancellations to orders are not permitted.

PRODUCT AVAILABILITY

All products are subject to availability. Maison de Sabre will endeavour to ensure all quantities displayed online are true and accurate, however will not be liable for any products that are not available at the time of your checkout.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Maison de Sabre reserves the right to terminate or cancel orders when there has been a website malfunction, technical disturbance or incorrect price displayed. A notification to the customer will be immediately sent and any payment received from the customer will be refunded.

All Maison de Sabre products are branded with gold foil and will have the “Maison de Sabré” logo present in gold. This applies to all monogrammed products, including those personalised with the ‘Silver Monogram’ customisation option.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SHIPPING TIME FRAMES

Australia:
Australia Post Standard: 4-6 Business Days
Australia Post Express: 1-2 Business Days

International:
Australia Post Standard: 7-15 Business Days
Australia Post Express: 2-5 Business Days

Please be aware orders can be withheld in customs for processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of Maison de Sabre and customers will not be reimbursed if orders incur customs charges.

TAXES DUTIES AND/OR CUSTOMS FEES

There may be taxes, duties or VAT applied by customs towards your order when, or after delivery is made. Please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by Maison de Sabre. It is the customers responsibility to contact the relevant customs office to find if you are affected by these charges.  

RETURN AND EXCHANGE POLICY

Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture. 

If your product is faulty or damaged in transit MAISON DE SABRE will repair or replace your product as necessary, free of charge. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Please email info@maisondesabre.com with your order number for returns or exchanges.

PROMOTIONS & DISCOUNT CODES

Maison de Sabrè will not produce or distribute discount codes unless stated otherwise. Promotions and discounts will be announced on all social media and email outlets.

If a discount code is valid, it is the customers’ responsibility to apply this to their order at the time of purchase only. Maison de Sabre is not liable or obligated to apply any discount codes once an order has been processed.  

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

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